Refunds, cancellations, and rescheduling

Scope

This policy covers paid seats for the Candlestick Reversal Intensive, Market Structure Primer, Pattern Recognition Clinics, and Private Chart Mentorship packages. It does not cover third-party software, brokerage fees, or products we do not sell.

Eligibility timeframe

Full refunds are available if you cancel in writing more than fourteen days before an Intensive or Primer start date, or more than seven days before a Clinic, provided materials have not been released early at your request. Mentorship packages may be cancelled for a full refund before the first session begins.

Partial refunds

Cancellations between fourteen and seven days before an Intensive or Primer may receive a fifty percent refund of the seat fee. Within seven days, fees are generally non-refundable except where we cancel the session or where UK consumer law requires otherwise.

Non-refundable items

• Printed workbooks already produced for a named in-person seat after the materials cut-off date
• Completed mentorship sessions within a package
• Clinic seats cancelled within twenty-four hours of start without a medical or similar serious reason agreed in writing

Deposits

Some Intensive cohorts require a deposit to hold a seat. Deposits are applied to the balance. They are refundable under the same timelines as full fees above. If you no-show without notice, the deposit is retained.

Our cancellations

If we cancel a lesson, you may transfer to a later date at no charge or receive a full refund of amounts paid for that lesson.

Rescheduling

You may request one free reschedule of an Intensive or Primer seat if notice arrives at least fourteen days before start and capacity exists. Mentorship sessions may be moved once per package with forty-eight hours’ notice; shorter notice counts as a used session.

No-shows and work already started

Failure to attend without notice is treated as a completed seat for that date. Where a multi-day Intensive has already begun, unused remaining hours are not refunded unless we caused the interruption.

Refund process and timing

Email hello@nextgen-datacenters.digital with your name, lesson, and booking reference. Approved refunds are returned by the original payment method within fourteen working days of approval.

Contact

Refund requests: hello@nextgen-datacenters.digital · +44 070 8832 7341 · 30 Constitution St, Llangian, LL53 8SX, United Kingdom.